This Privacy Policy explains how DeltaPays ("DeltaPays", "we", "us" or "our") collects, uses, shares and protects information when you visit our website, use the DeltaPays dashboard, or integrate with our Payout API (together, the "Services").
By using the Services you agree to the practices described in this policy.
01 Information We Collect
We collect only the information we need to provide and secure the Services:
- Account information - name, business name, email address, mobile number, role and login credentials.
- Business and KYC information - business details, PAN, Aadhaar or other identity documents required for verification.
- Payout information - beneficiary name, bank account number, IFSC, transfer amount, mode (IMPS, NEFT or RTGS) and transaction references.
- Technical information - IP address, device and browser details, login history and API request logs.
- Communications - messages you send to our support team.
02 How We Use Your Information
- To create and manage your account and verify your identity.
- To process payouts, maintain your wallet balance and generate statements and reports.
- To secure the platform - authentication, IP whitelisting, fraud prevention and monitoring.
- To provide customer support and send service-related notifications.
- To comply with legal, regulatory and audit requirements.
03 Sharing of Information
We do not sell your personal information. We share information only where it is needed to deliver the Services or required by law:
- With banks and payment service providers that process your payouts.
- With service providers who host, secure or support our platform, under confidentiality obligations.
- With regulators, law-enforcement agencies or courts when required by applicable law.
04 Data Security
We protect your data with encrypted payloads, encrypted credentials, role-based access control, API-key authentication, IP whitelisting and continuous monitoring. While we follow industry practices, no system can be guaranteed to be completely secure.
05 Data Retention
We keep account and transaction records for as long as your account is active and for the period required under applicable laws and regulations. Logs that are no longer required are deleted periodically.
06 Cookies and Sessions
We use essential cookies to keep you signed in, maintain your session and protect against unauthorised access. These cookies are required for the dashboard to work and are not used for advertising.
07 Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Some information must be retained to meet legal or regulatory obligations even after your account is closed.
08 Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed. Continued use of the Services after an update means you accept the revised policy.
09 Contact Us
For privacy questions or requests, email support@deltapays.com or write to us at our office in New Delhi, Delhi, India.
Questions about this policy?
Our team is happy to help - we respond within 24 business hours.